Manager, Field Operations at PAR Technology in Remote
Position Description Manages the service delivery of any service, onsite and installation/projects in the United Sates. Will be directly responsible for maintaining quality, SLA management, Technical Service and Customer Satisfaction. Shall assist in managing financial improvement to budget in line with revenue. Directly responsible for the performance of our partners to the standards of PAR Field Service and managing employee morale. What We're Looking For Be the face of PAR service excellence for our customers and deliver a WOW experience at each transaction. Manage the support required within US, via onsite resources for break/fix and projects. Manage customer calls in accordance with established Service Level Agreements (SLA). Assist in general customer service on the phone and in person. Works with all PAR departments to facilitate resolution on customer concerns. Adhere to all company policies and practices in regard to financial and inventory control. Associates Degree or Technical school graduate or its equivalent and 8
years related experience. Fresh new ideas! Position is currently considered remote. Why We Need You Plans, coordinates, and directs the activities of employees and PAR Support Service partners. Makes decisions and recommendations concerning all aspects of assigned Service work. Makes/implements improvements to procedures established to complete all service activity. Directs, trains, and allocates work to and external service resources. Manages activities to exceed customer SLA commitments, first time fix goals and customer satisfaction. Reviews work to ensure conformity to established principles. Accountable for the accuracy and timeliness of required deliverables and invoicing. Who We Are PAR invented the FIRST point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. PAR's solutions are used to serve tens of millions of guests every day in over 120 countries. Our mission is to build the number one restaurant technology company in the world and we're off to great start. We believe our customers want technology that is open and fast that enables their ability to innovate. We're looking for people who are hungry to go beyond the idea of 'just a job'. PAR's not for everyone though:
We work hard, and we really reward success. We push ourselves and each other to be better every day. We're ferocious in battle but gentle in spirit. We're hands-on people. We keep our room clean and make our bed because details matter. We believe it is better to be fast than big, and that being both is best. We believe diversity creates strong systems and communities. We experiment. Sometimes we break things, but we learn quickly. We're honest and our intentions are good. And we always offer the last slice of dessert to our guests. We've got each other's and our customers' backs no matter what. We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
years related experience. Fresh new ideas! Position is currently considered remote. Why We Need You Plans, coordinates, and directs the activities of employees and PAR Support Service partners. Makes decisions and recommendations concerning all aspects of assigned Service work. Makes/implements improvements to procedures established to complete all service activity. Directs, trains, and allocates work to and external service resources. Manages activities to exceed customer SLA commitments, first time fix goals and customer satisfaction. Reviews work to ensure conformity to established principles. Accountable for the accuracy and timeliness of required deliverables and invoicing. Who We Are PAR invented the FIRST point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. PAR's solutions are used to serve tens of millions of guests every day in over 120 countries. Our mission is to build the number one restaurant technology company in the world and we're off to great start. We believe our customers want technology that is open and fast that enables their ability to innovate. We're looking for people who are hungry to go beyond the idea of 'just a job'. PAR's not for everyone though:
We work hard, and we really reward success. We push ourselves and each other to be better every day. We're ferocious in battle but gentle in spirit. We're hands-on people. We keep our room clean and make our bed because details matter. We believe it is better to be fast than big, and that being both is best. We believe diversity creates strong systems and communities. We experiment. Sometimes we break things, but we learn quickly. We're honest and our intentions are good. And we always offer the last slice of dessert to our guests. We've got each other's and our customers' backs no matter what. We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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